{"id":14311,"date":"2022-04-28T12:51:49","date_gmt":"2022-04-28T12:51:49","guid":{"rendered":"https:\/\/www.grupocastillo.com.pe\/?page_id=14311"},"modified":"2022-04-28T15:23:01","modified_gmt":"2022-04-28T15:23:01","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.grupocastillo.com.pe\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14311\" class=\"elementor elementor-14311\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b79eb2f elementor-section-boxed elementor-section-height-default elementor-section-height-default wd-section-disabled\" data-id=\"b79eb2f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6457552\" data-id=\"6457552\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54f0030 elementor-widget elementor-widget-wd_title\" data-id=\"54f0030\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Libro de Reclamaciones<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09df41d elementor-widget elementor-widget-image\" data-id=\"09df41d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"220\" height=\"90\" src=\"https:\/\/www.grupocastillo.com.pe\/wp-content\/uploads\/2022\/04\/grande.png\" class=\"attachment-large size-large wp-image-14329\" alt=\"\" srcset=\"https:\/\/www.grupocastillo.com.pe\/wp-content\/uploads\/2022\/04\/grande.png 220w, https:\/\/www.grupocastillo.com.pe\/wp-content\/uploads\/2022\/04\/grande-150x61.png 150w\" sizes=\"(max-width: 220px) 100vw, 220px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb5ea2a elementor-widget elementor-widget-wd_text_block\" data-id=\"fb5ea2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<p>Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor esta instituci\u00f3n cuenta con un Libro de Reclamaciones virtual a su disposici\u00f3n.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe011a0 elementor-widget elementor-widget-wd_text_block\" data-id=\"fe011a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>CORPORACION CASTILLO SOCIEDAD ANONIMA-CORPCAS<br \/><strong>RUC:<\/strong>\u00a020453886892<br \/>Jr. Luis Carranza Nro. 1985 - Lima-Peru<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26c1608 elementor-widget elementor-widget-wd_text_block\" data-id=\"26c1608\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<h3 style=\"text-align: center;\">Para poder ingresar tu queja o reclamo deber\u00e1s seguir los siguientes pasos:<\/h3>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e99e36a elementor-widget elementor-widget-wd_text_block\" data-id=\"e99e36a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p style=\"text-align: left;\"><span style=\"font-size: 12pt;\"><b>1.<\/b>\u00a0Llenar el siguiente formulario registrando el tipo de reclamo o queja, tienda donde fuiste atendido y datos de contacto para poder ubicarte.<\/span><\/p><p style=\"text-align: left;\"><span style=\"font-size: 12pt;\"><b>2.<\/b>\u00a0Despu\u00e9s de completar el formulario haz clic en el bot\u00f3n \"Enviar\".<\/span><\/p><p style=\"text-align: left;\"><span style=\"font-size: 12pt;\"><b>3.<\/b>\u00a0El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor de treinta (30) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cb4293 elementor-widget elementor-widget-shortcode\" data-id=\"4cb4293\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style type=\"text\/css\">#nex-forms{display:none;}<\/style><div id=\"nf_form_98430\">\r\n\t\t\t\r\n\t\t\t<style 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class=\"the_input_element align_center\" data-math-equation=\"\" data-original-math-equation=\"\" data-decimal-places=\"0\" style=\"color: rgb(0, 0, 0); font-family: &quot;News Cycle&quot;;\">LIBRO DE RECLAMACIONES VIRTUAL<\/h1><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid-system-4 bootstrap_field pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" data-id=\"_86572\" style=\"position: relative; top: 0px;\" id=\"_86572\"><div class=\"row grid_row\"><div class=\"grid_input_holder id-_86572 col-sm-3 grid-target-0\" data-grid-width=\"3\" data-grid-num=\"0\"><div class=\"form_field all_fields select common_fields selection_fields required bootstrap_field pill\" data-settings=\".s-select\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px;\" data-id=\"_28828\" id=\"_28828\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">*Documento de Identidad<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><select name=\"documento_de_identidad\" class=\"the_input_element error_message text pre-format aling_left align_left required form-control\" data-content=\"Requerido\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\" data-default-selected-value=\"0\" data-required=\"true\"><option value=\"0\" selected=\"selected\">--- Selecione---<\/option><option value=\"C.Extranjer\u00eda\">C.Extranjer\u00eda<\/option><option value=\"DNI\">DNI<\/option><option value=\"Pasaporte\">Pasaporte<\/option><option value=\"RUC\">RUC<\/option><\/select><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_86572 col-sm-3 grid-target-1\" data-grid-width=\"3\" data-grid-num=\"1\"><div class=\"form_field all_fields text common_fields numbers_only required bootstrap_field pill\" data-settings=\".s-text, .s-v-text\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px;\" data-id=\"_12543\" id=\"_12543\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">*Nro. de Documento<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><input type=\"text\" name=\"nro_de_documento\" class=\"error_message the_input_element aling_left align_left numbers_only required form-control\" data-maxlength-color=\"label label-success\" data-maxlength-position=\"bottom\" data-maxlength-show=\"false\" data-default-value=\"\" data-onfocus-color=\"#66AFE9\" data-drop-focus-swadow=\"1\" data-placement=\"bottom\" data-content=\"Requerido\" data-secondary-message=\"Solo se permiten n\u00fameros\" title=\"\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_86572 col-sm-3 grid-target-2\" data-grid-width=\"3\" data-grid-num=\"2\"><div class=\"form_field all_fields name preset_fields required bootstrap_field pill\" data-settings=\".s-text, .s-v-text\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px;\" data-id=\"_76403\" id=\"_76403\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold align_left\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">Name<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><input type=\"text\" name=\"nombres\" class=\"error_message required the_input_element aling_left align_left form-control\" data-onfocus-color=\"#66AFE9\" data-drop-focus-swadow=\"1\" data-placement=\"bottom\" data-content=\"Requerido\" title=\"\" data-secondary-message=\"\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_86572 col-sm-3 grid-target-3\" data-grid-width=\"3\" data-grid-num=\"3\"><div class=\"form_field all_fields name preset_fields required bootstrap_field pill\" data-settings=\".s-text, .s-v-text\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px; left: 0px;\" data-id=\"_54638\" id=\"_54638\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold align_left\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">Apellidos<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><input type=\"text\" name=\"apellidos\" class=\"error_message required the_input_element aling_left align_left form-control\" data-onfocus-color=\"#66AFE9\" data-drop-focus-swadow=\"1\" data-placement=\"bottom\" data-content=\"Requerido\" title=\"\" data-secondary-message=\"\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid-system-1 pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" style=\"position: relative; top: 0px;\" data-id=\"_64420\" id=\"_64420\"><div class=\"row grid_row\"><div class=\"grid_input_holder id-_64420 col-sm-12 grid-target-0\" data-grid-width=\"12\" data-grid-num=\"0\"><div class=\"form_field all_fields check-group common_fields selection_fields pill is_arrow connect_id_1 radio-group\" data-settings=\".s-checks, .s-v-multi-selections\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px;\" data-id=\"_26525\" id=\"_26525\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"input_holder radio-group\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\"><\/span><\/label><\/div><div class=\"the-radios input_container error_message col-sm-12\" id=\"the-radios\" data-checked-color=\"alert-success\" data-checked-class=\"fa-check\" data-unchecked-class=\"\" data-placement=\"bottom\" data-content=\"Required\" data-secondary-message=\"Minimum of {x} selections required\" title=\"\"><div class=\"input-inner\"><label class=\"checkbox-inline radio-inline\" for=\"soy_menor_de_edad_soy_menor_de_edad\"><span class=\"has-pretty-child\"><div class=\"clearfix prettycheckbox labelright blue has-pretty-child\"><input class=\"check the_input_element\" type=\"checkbox\" name=\"soy_menor_de_edad[]\" id=\"soy_menor_de_edad_soy_menor_de_edad\" value=\"Soy Menor de Edad\" style=\"display: none;\"><a class=\"ui-state-default\" style=\"background: rgb(255, 255, 255);\"><\/a><\/div><span class=\"input-label check-label\">Soy Menor de Edad<\/span><\/span><\/label><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid-system-3 pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" style=\"position: relative; top: 0px;\" data-id=\"_97324\" id=\"_97324\"><div class=\"row  grid_row\"><div class=\"grid_input_holder id-_97324 col-sm-4 grid-target-0\" data-grid-width=\"4\" data-grid-num=\"0\"><div class=\"form_field all_fields name preset_fields required bootstrap_field pill is_target connect_id_1 hidden\" data-settings=\".s-text, .s-v-text\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px; display: none;\" data-id=\"_35463\" id=\"_35463\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold align_left\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">Nombre del padre<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><input type=\"text\" name=\"nombre_del_padre\" class=\"error_message required the_input_element aling_left align_left form-control\" data-onfocus-color=\"#66AFE9\" data-drop-focus-swadow=\"1\" data-placement=\"bottom\" data-content=\"Requerido\" title=\"\" data-secondary-message=\"\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_97324 col-sm-4 grid-target-1\" data-grid-width=\"4\" data-grid-num=\"1\"><div class=\"form_field all_fields select common_fields selection_fields required bootstrap_field pill is_target connect_id_1 hidden\" data-settings=\".s-select\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px; display: none;\" data-id=\"_66888\" id=\"_66888\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">Documento de Identidad del padre<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><select name=\"documento_de_identidad_del_padre\" class=\"the_input_element error_message text pre-format aling_left align_left required form-control\" data-content=\"Requerido\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\" data-default-selected-value=\"0\" data-required=\"true\"><option value=\"0\" selected=\"selected\">--- Selecione---<\/option><option value=\"C.Extranjer\u00eda\">C.Extranjer\u00eda<\/option><option value=\"DNI\">DNI<\/option><option value=\"Pasaporte\">Pasaporte<\/option><\/select><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_97324 col-sm-4 grid-target-2\" data-grid-width=\"4\" data-grid-num=\"2\"><div class=\"form_field all_fields text common_fields numbers_only required bootstrap_field pill is_target connect_id_1 hidden\" data-settings=\".s-text, .s-v-text\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; position: relative; left: 0px; top: 0px; display: none;\" data-id=\"_70211\" id=\"_70211\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">Nro. de Documento del padre<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><input type=\"text\" name=\"nro_de_documento_del_padre\" class=\"error_message the_input_element aling_left align_left numbers_only required form-control\" data-maxlength-color=\"label label-success\" data-maxlength-position=\"bottom\" data-maxlength-show=\"false\" data-default-value=\"\" data-onfocus-color=\"#66AFE9\" data-drop-focus-swadow=\"1\" data-placement=\"bottom\" data-content=\"Requerido\" data-secondary-message=\"Solo se permiten n\u00fameros\" title=\"\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid-system-3 pill has_prefix_icon is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" style=\"position: relative; top: 0px;\" data-id=\"_49627\" id=\"_49627\"><div class=\"row  grid_row\"><div class=\"grid_input_holder id-_49627 col-sm-4 grid-target-0\" data-grid-width=\"4\" data-grid-num=\"0\"><div class=\"form_field all_fields text common_fields pill required is_target connect_id_1 hidden\" data-settings=\".s-text, .s-v-text\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; display: none;\" data-id=\"_45966\" id=\"_45966\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">*Direccion del padre<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><input type=\"text\" name=\"direccion_del_padre\" class=\"form-control error_message the_input_element aling_left align_left required\" data-maxlength-color=\"label label-success\" data-maxlength-position=\"bottom\" data-maxlength-show=\"false\" data-default-value=\"\" data-onfocus-color=\"#66AFE9\" data-drop-focus-swadow=\"1\" data-placement=\"bottom\" data-content=\"Required\" data-secondary-message=\"\" title=\"\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_49627 col-sm-4 grid-target-1\" data-grid-width=\"4\" data-grid-num=\"1\"><div class=\"form_field all_fields phone_number phone_number preset_fields required has_prefix_icon moving_batch bootstrap_field pill is_target connect_id_1 hidden\" data-settings=\".s-text,s-phone, .s-v-text\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px; display: none;\" data-bath-pos=\"0\" data-id=\"_17122\" id=\"_17122\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">Telefono del padre<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><div class=\"input-group\"><span class=\"prefix input-group-addon\" style=\"color: rgb(136, 136, 136); background: white; border-color: rgb(221, 221, 221);\"><span class=\"fa fa fa-phone\" style=\"font-size: 17px;\"><\/span><\/span><input type=\"text\" name=\"telefono_del_padre\" class=\"error_message required phone_number the_input_element aling_left align_left form-control\" data-onfocus-color=\"#66AFE9\" data-drop-focus-swadow=\"1\" data-placement=\"bottom\" data-content=\"Requerido\" title=\"\" data-secondary-message=\"Numero de telefono invalido\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_49627 col-sm-4 grid-target-2\" data-grid-width=\"4\" data-grid-num=\"2\"><div class=\"form_field all_fields email email preset_fields required has_prefix_icon bootstrap_field pill is_target connect_id_1 hidden\" data-settings=\".s-text, .s-v-text\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px; display: none;\" data-id=\"_85526\" id=\"_85526\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">correo del padre<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><div class=\"input-group\"><span class=\"prefix input-group-addon\" style=\"color: rgb(136, 136, 136); background: white; border-color: rgb(221, 221, 221);\"><span class=\"fa fas fa-envelope\" style=\"font-size: 17px;\"><\/span><\/span><input type=\"text\" name=\"correo_del_padre\" class=\"error_message required email the_input_element aling_left align_left form-control\" data-onfocus-color=\"#66AFE9\" data-drop-focus-swadow=\"1\" data-placement=\"bottom\" data-content=\"Requerido\" title=\"\" data-secondary-message=\"Direcci\u00f3n de correo electr\u00f3nico no v\u00e1lida\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid-system-4 bootstrap_field pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" data-id=\"_22936\" style=\"position: relative; top: 0px;\" id=\"_22936\"><div class=\"row grid_row\"><div class=\"grid_input_holder id-_22936 col-sm-4 grid-target-0\" data-grid-width=\"4\" data-grid-num=\"0\"><div class=\"form_field all_fields html html_fields bootstrap_field pill\" data-settings=\".s-html\" data-settings-tabs=\"#input-settings, #animation-settings, #math-settings\" style=\"margin-bottom: 15px;\" data-id=\"_2429\" id=\"_2429\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><input type=\"hidden\" class=\"set_math_result\" value=\"0\" name=\"math_result\"><div class=\"the_input_element\" data-math-equation=\"\" data-original-math-equation=\"\" data-decimal-places=\"0\"><select name=\"Departamento\" onchange=\"cambia()\" class=\"\" required=\"\"><option value=\"\">Seleccione<\/option><option value=\"Amazonas\">Amazonas<\/option><option value=\"Ancash\">Ancash<\/option><option value=\"Apur\u00edmac\">Apur\u00edmac<\/option><option value=\"Arequipa\">Arequipa<\/option><option value=\"Ayacucho\">Ayacucho<\/option><option value=\"Cajamarca\">Cajamarca<\/option><option value=\"Callao\">Callao<\/option><option value=\"Cuzco\">Cuzco <\/option><option value=\"Huancavelica\">Huancavelica<\/option><option value=\"Hu\u00e1nuco\">Hu\u00e1nuco<\/option><option value=\"Ica\">Ica<\/option><option value=\"Jun\u00edn\">Jun\u00edn<\/option><option value=\"La_Libertad\">La Libertad<\/option><option value=\"Lambayeque\">Lambayeque<\/option><option value=\"Lima\">Lima<\/option><option value=\"Loreto\">Loreto<\/option><option value=\"Madre_de_Dios\">Madre de Dios<\/option><option value=\"Moquegua\">Moquegua<\/option><option value=\"Pasco\">Pasco<\/option><option value=\"Piura\">Piura<\/option><option value=\"Puno\">Puno<\/option><option value=\"San_Mart\u00edn\">San Mart\u00edn<\/option><option value=\"Tacna\">Tacna<\/option><option value=\"Tumbes\">Tumbes<\/option><option value=\"Ucayali\">Ucayali<\/option><\/select><\/div><div style=\"clear:both;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_22936 col-sm-4 grid-target-1\" data-grid-width=\"4\" data-grid-num=\"1\"><div class=\"form_field all_fields html html_fields bootstrap_field pill\" data-settings=\".s-html\" data-settings-tabs=\"#input-settings, #animation-settings, #math-settings\" style=\"margin-bottom: 15px;\" data-id=\"_25318\" id=\"_25318\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><input type=\"hidden\" class=\"set_math_result\" value=\"0\" name=\"math_result\"><div class=\"the_input_element\" data-math-equation=\"\" data-original-math-equation=\"\" data-decimal-places=\"0\"><select class=\"\" name=\"Provincia\" onchange=\"cambiaDistrito()\" required=\"\"><option>Seleccione la Provincia<\/option><\/select> <\/div><div style=\"clear:both;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_22936 col-sm-4 grid-target-2\" data-grid-width=\"4\" data-grid-num=\"2\"><div class=\"form_field all_fields html html_fields bootstrap_field pill\" data-settings=\".s-html\" data-settings-tabs=\"#input-settings, #animation-settings, #math-settings\" style=\"margin-bottom: 15px;\" data-id=\"_32035\" id=\"_32035\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><input type=\"hidden\" class=\"set_math_result\" value=\"0\" name=\"math_result\"><div class=\"the_input_element\" data-math-equation=\"\" data-original-math-equation=\"\" data-decimal-places=\"0\"><select class=\"\" name=\"Distrito\" required=\"\"><option>Seleccione el Distrito<\/option><\/select><br><\/div><div style=\"clear:both;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"form_field all_fields divider html_fields bootstrap_field pill\" data-settings=\".s-divider\" data-settings-tabs=\"#input-settings, #animation-settings\" style=\"margin: 0px 0px 15px; position: relative; top: 0px;\" data-id=\"_8568\" id=\"_8568\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\" style=\"padding: 0px 15px; border-radius: 1px;\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><hr class=\"the_input_element\" style=\"border-width: 1px;\"><\/div><\/div><\/div><\/div><\/div><div class=\"grid-system-1 bootstrap_field pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" style=\"position: relative; top: 0px; left: 0px;\" data-id=\"_72986\" id=\"_72986\"><div class=\"row grid_row\"><div class=\"grid_input_holder id-_72986 col-sm-12 grid-target-0\" data-grid-width=\"12\" data-grid-num=\"0\"><div class=\"form_field all_fields heading html_fields moving_batch bootstrap_field pill\" data-settings=\".s-headings\" data-settings-tabs=\"#input-settings, #animation-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px;\" data-bath-pos=\"0\" data-id=\"_22584\" id=\"_22584\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><input type=\"hidden\" class=\"set_math_result\" value=\"0\" name=\"math_result\"><h1 class=\"the_input_element style_underline\" data-math-equation=\"\" data-original-math-equation=\"\" data-decimal-places=\"0\" style=\"color: rgb(19, 149, 64); font-family: &quot;News Cycle&quot;;\">Datos para el envio de respuesta<br><\/h1><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"ui-sortable-placeholder place-holder\" style=\"\"><\/div><div class=\"field_spacer\" data-id=\"_69032\" style=\"position: relative; top: 0px;\" id=\"_69032\"><div class=\"field_spacer\" style=\"height: 5px;\"><\/div><\/div><div class=\"grid-system-3 has_prefix_icon bootstrap_field pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" data-id=\"_6032\" id=\"_6032\"><div class=\"row  grid_row\"><div class=\"grid_input_holder id-_6032 col-sm-4 grid-target-0\" data-grid-width=\"4\" data-grid-num=\"0\"><div class=\"form_field all_fields email email preset_fields required has_prefix_icon bootstrap_field pill\" data-settings=\".s-text, .s-v-text\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px;\" data-id=\"_32520\" id=\"_32520\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">*Correo<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><div class=\"input-group\"><span class=\"prefix input-group-addon\" style=\"color: rgb(136, 136, 136); background: white; border-color: rgb(221, 221, 221);\"><span class=\"fa fas fa-envelope\" style=\"font-size: 17px;\"><\/span><\/span><input type=\"text\" name=\"correo\" class=\"error_message required email the_input_element aling_left align_left form-control\" data-onfocus-color=\"#66AFE9\" data-drop-focus-swadow=\"1\" data-placement=\"bottom\" data-content=\"Requerido\" title=\"\" data-secondary-message=\"Direcci\u00f3n de correo electr\u00f3nico no v\u00e1lida\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_6032 col-sm-4 grid-target-1\" data-grid-width=\"4\" data-grid-num=\"1\"><div class=\"form_field all_fields phone_number phone_number preset_fields required has_prefix_icon moving_batch bootstrap_field pill\" data-settings=\".s-text,s-phone, .s-v-text\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px;\" data-bath-pos=\"0\" data-id=\"_28211\" id=\"_28211\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">*Telefono<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><div class=\"input-group\"><span class=\"prefix input-group-addon\" style=\"color: rgb(136, 136, 136); background: white; border-color: rgb(221, 221, 221);\"><span class=\"fa fa fa-phone\" style=\"font-size: 17px;\"><\/span><\/span><input type=\"text\" name=\"telefono\" class=\"error_message required phone_number the_input_element aling_left align_left form-control\" data-onfocus-color=\"#66AFE9\" data-drop-focus-swadow=\"1\" data-placement=\"bottom\" data-content=\"Requerido\" title=\"\" data-secondary-message=\"Numero de telefono invalido\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_6032 col-sm-4 grid-target-2\" data-grid-width=\"4\" data-grid-num=\"2\"><div class=\"form_field all_fields radio-group common_fields selection_fields bootstrap_field pill required\" data-settings=\".s-radios\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px;\" data-id=\"_15537\" id=\"_15537\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"input_holder radio-group no-pre-suffix\"><div class=\"label_container align_let align_center col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold align_center\" style=\"font-size: 15px; color: rgb(0, 0, 0);\"><\/span><\/label><\/div><div class=\"the-radios input_container error_message align_center col-sm-12\" id=\"the-radios\" data-checked-color=\"\" data-checked-class=\"fa-check\" data-unchecked-class=\"\" data-placement=\"bottom\" data-content=\"Requerido\" title=\"\"><label class=\"radio-inline\" for=\"correo\" style=\"color: rgb(0, 0, 0);\"><span class=\"has-pretty-child\"><div class=\"clearfix prettyradio labelright blue has-pretty-child\"><input class=\"radio the_input_element form-control required\" type=\"radio\" name=\"radio_buttons\" id=\"correo\" value=\"Correo\" style=\"display: none; font-size: 13px; color: rgb(68, 68, 68);\"><a class=\"fa ui-state-default\"><\/a><\/div><span class=\"input-label radio-label\" style=\"color: rgb(0, 0, 0);\">Correo<\/span><\/span><\/label><label class=\"radio-inline\" for=\"tel\u00e9fono\" style=\"color: rgb(0, 0, 0);\"><span class=\"has-pretty-child\"><div class=\"clearfix prettyradio labelright blue has-pretty-child\"><input class=\"radio the_input_element form-control required\" type=\"radio\" name=\"radio_buttons\" id=\"tel\u00e9fono\" value=\"Tel\u00e9fono\" style=\"display: none; font-size: 13px; color: rgb(68, 68, 68);\"><a class=\"fa ui-state-default\"><\/a><\/div><span class=\"input-label radio-label\" style=\"color: rgb(0, 0, 0);\">Phone<\/span><\/span><\/label><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid-system-1 bootstrap_field pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" style=\"position: relative; top: 0px;\" data-id=\"_40914\" id=\"_40914\"><div class=\"row grid_row\"><div class=\"grid_input_holder id-_40914 col-sm-12 grid-target-0\" data-grid-width=\"12\" data-grid-num=\"0\"><div class=\"form_field all_fields heading html_fields moving_batch bootstrap_field pill\" data-settings=\".s-headings\" data-settings-tabs=\"#input-settings, #animation-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px;\" data-bath-pos=\"0\" data-id=\"_85921\" id=\"_85921\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><input type=\"hidden\" class=\"set_math_result\" value=\"0\" name=\"math_result\"><h1 class=\"the_input_element style_underline\" data-math-equation=\"\" data-original-math-equation=\"\" data-decimal-places=\"0\" style=\"color: rgb(19, 149, 64); font-family: &quot;News Cycle&quot;;\">Identificaci\u00f3n de bien contratado<br><\/h1><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid-system-3 bootstrap_field pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" style=\"position: relative; top: 0px;\" data-id=\"_43677\" id=\"_43677\"><div class=\"row  grid_row\"><div class=\"grid_input_holder id-_43677 col-sm-3 grid-target-0\" data-grid-width=\"3\" data-grid-num=\"0\"><div class=\"form_field all_fields select common_fields selection_fields bootstrap_field pill required\" data-settings=\".s-select\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px;\" data-id=\"_53600\" id=\"_53600\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">*Tipo de bien:<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><select name=\"tipo_de_bien:\" class=\"the_input_element error_message text pre-format aling_left align_left form-control required\" data-content=\"Requerido\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\" data-default-selected-value=\"0\" data-required=\"true\"><option value=\"0\" selected=\"selected\">--- Selecciona---<\/option><option value=\"Producto\">Producto<\/option><option value=\"Servicio\">Servicio<\/option><\/select><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_43677 col-sm-4 grid-target-1\" data-grid-width=\"4\" data-grid-num=\"1\"><div class=\"form_field all_fields text common_fields bootstrap_field pill required\" data-settings=\".s-text, .s-v-text\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px;\" data-id=\"_67625\" id=\"_67625\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">Descripcion\/Asunto:<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><input type=\"text\" name=\"descripcionasunto:\" class=\"error_message the_input_element aling_left align_left form-control required\" data-maxlength-color=\"label label-success\" data-maxlength-position=\"bottom\" data-maxlength-show=\"false\" data-default-value=\"\" data-onfocus-color=\"#66AFE9\" data-drop-focus-swadow=\"1\" data-placement=\"bottom\" data-content=\"Requerido\" data-secondary-message=\"Mensiona el asunto\" title=\"\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_43677 col-sm-3 grid-target-2\" data-grid-width=\"3\" data-grid-num=\"2\"><div class=\"form_field all_fields select common_fields selection_fields bootstrap_field pill required\" data-settings=\".s-select\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px;\" data-id=\"_4326\" id=\"_4326\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">Tema<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><select name=\"tema\" class=\"the_input_element error_message text pre-format aling_left align_left form-control required\" data-content=\"Requerido\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\" data-default-selected-value=\"0\" data-required=\"true\"><option value=\"0\" selected=\"selected\">--- Selecciona ---<\/option><option value=\"Atenci\u00f3n del personal\">Atenci\u00f3n del personal<\/option><option value=\"Cambios y devoluciones\">Cambios y devoluciones<\/option><option value=\"Precios y promociones\">Precios y promociones<\/option><option value=\"Productos\">Products<\/option><option value=\"Servicios\">Servicios<\/option><option value=\"Informaci\u00f3n\">Informaci\u00f3n<\/option><option value=\"Otros\">Otros<\/option><\/select><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_43677 col-sm-2 grid-target-3\" data-grid-width=\"2\" data-grid-num=\"3\"><div class=\"form_field all_fields touch_spinner special_fields bootstrap_field pill required\" data-settings=\".s-spinner\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; margin-top: -17px;\" data-id=\"_68053\" id=\"_68053\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold align_left\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">Monto reclamado: <\/span><small class=\"sub-text style_italic\" style=\"font-size: 14px; color: rgb(0, 0, 0);\">S\/.<\/small><\/label><\/div><div class=\"input_container col-sm-12\"><input name=\"monto_reclamado:_\" type=\"text\" id=\"spinner\" class=\"error_message the_spinner the_input_element aling_left align_left form-control required\" data-minimum=\"0\" data-maximum=\"999999999\" data-step=\"1\" data-starting-value=\"0\" data-decimals=\"2\" data-postfix-icon=\"\" data-prefix-icon=\"\" data-postfix-text=\"\" data-prefix-text=\"\" data-postfix-class=\"btn-default\" data-prefix-class=\"btn-default\" data-down-icon=\"fa fa-minus\" data-up-icon=\"fa fa-plus\" data-down-class=\"btn-default\" data-up-class=\"btn-default\" data-placement=\"bottom\" data-content=\"Requerido\" title=\"\" data-onfocus-color=\"#66AFE9\" data-drop-focus-swadow=\"1\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221); display: block;\" data-verticalbuttons=\"false\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid-system-1 bootstrap_field pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" style=\"position: relative; left: 0px; top: 0px;\" data-id=\"_167\" id=\"_167\"><div class=\"row grid_row\"><\/div><\/div><div class=\"grid-system-1 bootstrap_field pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" style=\"position: relative; top: 0px;\" data-id=\"_42886\" id=\"_42886\"><div class=\"row grid_row\"><div class=\"grid_input_holder id-_42886 col-sm-12 grid-target-0\" data-grid-width=\"12\" data-grid-num=\"0\"><div class=\"form_field all_fields heading html_fields moving_batch bootstrap_field pill\" data-settings=\".s-headings\" data-settings-tabs=\"#input-settings, #animation-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px;\" data-bath-pos=\"0\" data-id=\"_92848\" id=\"_92848\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><input type=\"hidden\" class=\"set_math_result\" value=\"0\" name=\"math_result\"><h1 class=\"the_input_element style_underline\" data-math-equation=\"\" data-original-math-equation=\"\" data-decimal-places=\"0\" style=\"color: rgb(19, 149, 64); font-family: &quot;News Cycle&quot;;\">Detalle de reclamaci\u00f3n y pedido del consumidor<br><\/h1><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid-system-1 bootstrap_field pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" style=\"position: relative; top: 0px; margin-top: 0px; margin-bottom: 20px;\" data-id=\"_92386\" id=\"_92386\"><div class=\"row grid_row\"><div class=\"grid_input_holder id-_92386 col-sm-3 grid-target-0\" data-grid-width=\"3\" data-grid-num=\"0\"><div class=\"form_field all_fields select common_fields selection_fields bootstrap_field pill required is_arrow for_rule__280 for_rule__79493\" data-settings=\".s-select\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px;\" data-id=\"_33295\" id=\"_33295\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\" style=\"padding: 0px 15px;\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">Tipo de Reclamaci\u00f3n:<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><select name=\"tipo_de_reclamaci\u00f3n:\" class=\"the_input_element error_message text pre-format aling_left align_left form-control required\" data-content=\"Requerido\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\" data-default-selected-value=\"0\" data-required=\"true\"><option value=\"0\" selected=\"selected\">--- Selecciona---<\/option><option value=\"Queja\">Queja<\/option><option value=\"Reclamo\">Reclamo<\/option><\/select><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_92386 col-sm-9 grid-target-1\" data-grid-width=\"9\" data-grid-num=\"1\"><div class=\"form_field all_fields heading html_fields bootstrap_field pill is_target for_rule__79493 hidden\" data-settings=\".s-headings\" data-settings-tabs=\"#input-settings, #animation-settings\" style=\"margin: 0px 0px 16px; position: relative; top: 0px; display: none;\" data-id=\"_79493\" id=\"_79493\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\" style=\"padding: 0px 15px;\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><input type=\"hidden\" class=\"set_math_result\" value=\"0\" name=\"math_result\"><h1 class=\"the_input_element align_left\" data-math-equation=\"\" data-original-math-equation=\"\" data-decimal-places=\"0\" style=\"font-size: 19px;\">(*) Disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"form_field all_fields heading html_fields bootstrap_field pill is_target for_rule__280 hidden\" data-settings=\".s-headings\" data-settings-tabs=\"#input-settings, #animation-settings\" style=\"margin-bottom: 0px; margin-top: 0px; display: none;\" data-id=\"_280\" id=\"_280\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\" style=\"padding: 0px 15px;\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><input type=\"hidden\" class=\"set_math_result\" value=\"0\" name=\"math_result\"><h1 class=\"the_input_element align_left\" data-math-equation=\"\" data-original-math-equation=\"\" data-decimal-places=\"0\" style=\"font-size: 19px;\">(*) Disconformidad relacionada a los productos o servicios<\/h1><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid-system-1 bootstrap_field pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" style=\"position: relative; top: 0px; margin: 0px 0px 15px;\" data-id=\"_61432\" id=\"_61432\"><div class=\"row grid_row\"><div class=\"grid_input_holder id-_61432 col-sm-12 grid-target-0\" data-grid-width=\"12\" data-grid-num=\"0\"><div class=\"form_field all_fields textarea common_fields required bootstrap_field pill\" data-settings=\".s-text, .s-texarea, .s-v-text\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px;\" data-id=\"_65800\" id=\"_65800\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\" style=\"padding: 0px 15px;\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">Detalle:<\/span><small class=\"sub-text style_italic\">(*)Importante :En caso su reclamo o queja se haya generado a ra\u00edz de una atenci\u00f3n telef\u00f3nica o por WhatsApp, se sugiere registrar el n\u00famero telef\u00f3nico des el cual se contact\u00f3 con Grupo Castillo<\/small><\/label><\/div><div class=\"input_container col-sm-12\"><textarea name=\"detalle:\" placeholder=\"\" data-maxlength-color=\"label label-success\" data-maxlength-position=\"bottom\" data-maxlength-show=\"false\" data-default-value=\"\" class=\"error_message the_input_element textarea pre-format aling_left align_left required form-control\" data-onfocus-color=\"#66AFE9\" data-drop-focus-swadow=\"1\" data-placement=\"bottom\" data-content=\"Requerido\" title=\"\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\" data-dl-input-translation=\"true\"><\/textarea><deepl-inline-translate style=\"z-index: 1999999999;\"><\/deepl-inline-translate><\/div><\/div><\/div><\/div><\/div><div class=\"form_field all_fields textarea common_fields required bootstrap_field pill\" data-settings=\".s-text, .s-texarea, .s-v-text\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px;\" data-id=\"_96942\" id=\"_96942\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\" style=\"padding: 0px 15px;\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">Pedido:<\/span><small class=\"sub-text style_italic\">(explicar de forma concreta lo que solicita)<\/small><\/label><\/div><div class=\"input_container col-sm-12\"><textarea name=\"pedido:\" placeholder=\"\" data-maxlength-color=\"label label-success\" data-maxlength-position=\"bottom\" data-maxlength-show=\"false\" data-default-value=\"\" class=\"error_message the_input_element textarea pre-format aling_left align_left required form-control\" data-onfocus-color=\"#66AFE9\" data-drop-focus-swadow=\"1\" data-placement=\"bottom\" data-content=\"Requerido\" title=\"\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\"><\/textarea><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid-system-1 has_postfix_icon bootstrap_field pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" style=\"position: relative; top: 0px;\" data-grid-name=\"Adjuntar Evidencia\" data-id=\"_52041\" id=\"_52041\"><div class=\"row grid_row\"><div class=\"grid_input_holder id-_52041 col-sm-6 grid-target-0\" data-grid-width=\"6\" data-grid-num=\"0\"><div class=\"form_field all_fields upload-multi upload_fields has_postfix_icon bootstrap_field pill\" data-settings=\".s-upload-file-multi, .s-text\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px;\" data-id=\"_26934\" id=\"_26934\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">Adjuntar Evidencia<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><div class=\"fileinput fileinput-new\" data-provides=\"fileinput\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t  <div class=\"input-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div name=\"adjuntar_evidencia[]\" class=\"the_input_element aling_left uneditable-input span3 error_message form-control\" data-content=\"Required\" data-secondary-message=\"Extensi\u00f3n de archivo inv\u00e1lida\" data-max-per-file-message=\"Tama\u00f1o m\u00e1ximo de archivo de {x}MB Excedido\" data-max-all-file-message=\"El tama\u00f1o m\u00e1ximo para todos los archivos no puede exceder {x}MB \" data-file-upload-limit-message=\"S\u00f3lo un m\u00e1ximo de {x} los archivos se pueden subir\" data-max-size-pf=\"5\" data-max-size-overall=\"5\" data-max-files=\"5\" data-placement=\"bottom\" data-trigger=\"fileinput\"><i class=\"fas fa-cloud-upload-alt fileinput-exists\"><\/i> <span class=\"fileinput-filename\"><\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"btn-default btn-file postfix input-group-addon\" style=\"color: rgb(136, 136, 136); background: white; border-color: rgb(221, 221, 221);\"><span class=\"fa fa-cloud-upload\" style=\"font-size: 17px;\"><\/span><input type=\"file\" name=\"adjuntar_evidencia[]\" multiple=\"\" class=\"the_input_element align_left\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\" data-max-size-overall=\"5\" data-max-files=\"5\" data-max-all-file-message=\"El tama\u00f1o m\u00e1ximo para todos los archivos no puede exceder {x}MB \" data-max-per-file-message=\"Tama\u00f1o m\u00e1ximo de archivo de {x}MB Excedido\" data-file-upload-limit-message=\"S\u00f3lo un m\u00e1ximo de {x} los archivos se pueden subir\" data-max-size-pf=\"5\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" class=\"btn btn-default fileinput-exists input-group-addon\" data-dismiss=\"fileinput\"><span class=\"fa fa-close\"><\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"get_file_ext\" style=\"display:none;\">doc\ndocx\nmpg\nmpeg\nmp4\npdf\nppt\npptx\ntxt\nxls\nxlsx\njpg\njpeg\npng<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t  <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid_input_holder id-_52041 col-sm-5 grid-target-1\" data-grid-width=\"5\" data-grid-num=\"1\"><div class=\"panel-default\"><div class=\"panel-body\" style=\"\"><\/div><\/div><\/div><div class=\"grid_input_holder id-_52041 col-sm-1 grid-target-2\" data-grid-width=\"1\" data-grid-num=\"2\"><div class=\"panel-default\"><div class=\"panel-body\" style=\"\"><\/div><\/div><\/div><\/div><\/div><div class=\"form_field all_fields paragraph html_fields pill\" data-settings=\".s-paragraph\" data-settings-tabs=\"#input-settings, #animation-settings, #math-settings\" style=\"margin-bottom: 15px;\" data-id=\"_87253\" id=\"_87253\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\" style=\"padding: 0px 15px;\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><input type=\"hidden\" class=\"set_math_result\" value=\"0\" name=\"math_result\"><div class=\"the_input_element\" data-math-equation=\"\" data-original-math-equation=\"\" data-decimal-places=\"0\" style=\"font-size: 77px;\"><\/div><div style=\"clear:both;\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"grid-system-1 bootstrap_field pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" style=\"position: relative; top: 0px;\" data-id=\"_55468\" id=\"_55468\"><div class=\"row grid_row\"><div class=\"grid_input_holder id-_55468 col-sm-12 grid-target-0\" data-grid-width=\"12\" data-grid-num=\"0\"><div class=\"form_field all_fields heading html_fields bootstrap_field pill\" data-settings=\".s-headings\" data-settings-tabs=\"#input-settings, #animation-settings\" style=\"margin-bottom: 15px;\" data-id=\"_51154\" id=\"_51154\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><input type=\"hidden\" class=\"set_math_result\" value=\"0\" name=\"math_result\"><h1 class=\"the_input_element\" data-math-equation=\"\" data-original-math-equation=\"\" data-decimal-places=\"0\" style=\"color: rgb(19, 149, 64); font-family: &quot;News Cycle&quot;;\">Observaciones y acciones tomadas por el proveedor.<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"grid-system-1 bootstrap_field pill is_grid\" data-settings=\".s-grid\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" style=\"position: relative; top: 0px;\" data-id=\"_3398\" id=\"_3398\"><div class=\"row grid_row\"><div class=\"grid_input_holder id-_3398 col-sm-12 grid-target-0\" data-grid-width=\"12\" data-grid-num=\"0\"><div class=\"form_field all_fields heading html_fields bootstrap_field pill\" data-settings=\".s-headings\" data-settings-tabs=\"#input-settings, #animation-settings\" style=\"margin-bottom: 15px;\" data-id=\"_3170\" id=\"_3170\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><input type=\"hidden\" class=\"set_math_result\" value=\"0\" name=\"math_result\"><h1 class=\"the_input_element\" data-math-equation=\"\" data-original-math-equation=\"\" data-decimal-places=\"0\" style=\"font-size: 16px;\"><\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"form_field all_fields paragraph html_fields bootstrap_field pill\" data-settings=\".s-paragraph\" data-settings-tabs=\"#input-settings, #animation-settings, #math-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px;\" data-id=\"_81859\" id=\"_81859\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\" style=\"background-color: rgb(238, 238, 238); border-width: 0px; border-radius: 1px 1px 0px; border-color: black;\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><input type=\"hidden\" class=\"set_math_result\" value=\"0\" name=\"math_result\"><div class=\"the_input_element\" data-math-equation=\"\" data-original-math-equation=\"\" data-decimal-places=\"0\" style=\"color: rgb(0, 0, 0);\">La respuesta a la presente ser\u00e1 atendida mediante correo electr\u00f3nico a la direcci\u00f3n que usted ha consignado en la presente hoja de reclamaci\u00f3n.<\/div><div style=\"clear:both;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"form_field all_fields digital-signature special_fields bootstrap_field pill required\" data-settings=\".s-sigs\" data-settings-tabs=\"#label-settings, #input-settings, #validation-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px; position: relative; top: 0px;\" data-id=\"_87261\" id=\"_87261\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"label_container align_let align_left col-sm-12\" style=\"\"><label class=\"nf_title\"><span class=\"the_label style_bold\" style=\"font-size: 15px; color: rgb(0, 0, 0);\">Firma<\/span><\/label><\/div><div class=\"input_container col-sm-12\"><textarea name=\"firma\" class=\"the_input_element digital-signature-data error_message align_left form-control required\" data-content=\"Requerido\" style=\"font-size: 13px; color: rgb(68, 68, 68); background: white; border-color: rgb(221, 221, 221);\"><\/textarea><div class=\"clear_digital_siganture\"><span class=\"fa fa-eraser\"><\/span><\/div><div class=\"js-signature\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"form_field all_fields divider html_fields bootstrap_field pill\" data-settings=\".s-divider\" data-settings-tabs=\"#input-settings, #animation-settings\" style=\"margin-bottom: 15px;\" data-id=\"_72176\" id=\"_72176\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><hr class=\"the_input_element\"><\/div><\/div><\/div><\/div><\/div><div class=\"form_field all_fields submit-button the_submit button_fields common_fields preset_fields special_fields selection_fields bootstrap_field pill\" data-settings=\".s-submit\" data-settings-tabs=\"#input-settings, #animation-settings, #extra-settings\" style=\"margin-bottom: 15px;\" data-id=\"_57431\" id=\"_57431\"><div class=\"row\"><div class=\"col-sm-12\" id=\"field_container\"><div class=\"row\"><div class=\"col-sm-12 input_container\"><button class=\"nex-submit svg_ready the_input_element add_shine btn btn-default\" data-ga=\"\">Enviar <\/button><\/div><\/div><\/div><\/div><\/div><link id=\"news_cycle\" type=\"text\/css\" role=\"google-font-import\" rel=\"stylesheet\" href=\"https:\/\/fonts.googleapis.com\/css?family=News Cycle\" style=\"\">Powered by <a href=\"https:\/\/basixonline.net\/nex-forms\/pricing\/?utm_source=wordpress_fs&utm_medium=upgrade&utm_content=ui\"\">NEX-Forms<\/a><\/form><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\" class=\"nex-forms-custom-css\"><\/style><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor esta instituci\u00f3n cuenta con<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-14311","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Libro de Reclamaciones - Corporaci\u00f3n castillo SAC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.grupocastillo.com.pe\/en\/libro-de-reclamaciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Libro de Reclamaciones - Corporaci\u00f3n castillo SAC\" \/>\n<meta property=\"og:description\" content=\"Libro 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